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Dreame D9 Max - Robot vacuum and mop

Dreame D9 Max - Robot vacuum and mop

Including free 5-year guaranteeIncluding free 5-year guarantee

Unit price:

£249.00

* Prices in GBP incl. VAT and delivery, if applicable

Including free 5-year guaranteeIncluding free 5-year guarantee

Dreame D9 Max: Robot vacuum mop with antibacterial mopping cloth

To make wet cleaning even more thorough, Dreame has equipped the D9 Max with an antibacterial wipe. This not only removes dirt during the mopping process, it also captures bacteria. Otherwise, the robot vacuum and mop impresses with its high suction power of 4,000 Pa. This is used, for example, automatically in the course of carpet cleaning: the robot vacuum mop increases the suction power to its maximum when it drives onto a carpet. Thanks to the LDS Lidar navigation technology, the Dreame D9 Max detects the surroundings quickly and precisely. Furthermore, the robot vacuum cleaner with mop can be easily integrated into the smart home.

Detailed product description

● Wet cleaning with antibacterial mopping pad ● 5,200 mAh battery ● Suction power: 4,000 Pa ● Dust container: 570 ml ● Water tank: 270 ml
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Product description

Dreame D9 Max - so every floor is optimally maintained


What is the D9 Max?

The D9 Max from Dreame is a versatile robot vacuum and mop that can do the vacuuming and mopping in one pass. For both tasks, it is optimally equipped. It has a high suction power that can be used in different intensities. Depending on the type of floor and whether the areas are heavily frequented, this can be set individually. The carpet detection is preset: as soon as the Dreame D9 Max drives onto a carpet, it maximises the suction power to 4,000 Pa to clean even the deeper layers of the carpet. Of course, this function can be deactivated in the app if desired. Furthermore, the robot vacuum mop has an adjustable water supply for the wet cleaning function. This is to ensure that the floor is mopped with the right amount of water. Additionally, the mops of the Dreame D9 Max are antibacterial.


How does the robot vacuum mop work?

The D9 Max can be controlled simply and easily via a smartphone app. Furthermore, the robot vacuum cleaner with mop is also smart home compatible and can be operated via voice control (Amazon Alexa, Google Home).

Dreame D9 MaxDreame D9 Max
NassreinigungNassreinigung

Antibacterial mopping cloth

The robot vacuum cleaner with mop is equipped with special antibacterial mopping cloths. This makes wet cleaning even more intensive and thorough. With the adjustable water supply, the mopping is not only gentle on the floor, but bacteria are also removed from the surface.

Saugen und wischenSaugen und wischen

Vacuuming and mopping in 1 pass

The robot vacuum and mop is able to perform both cleaning activities in one run. The Dreame D9 Max then comprehensively cleans the floors of all rooms in one cleaning pass. And it does so exactly according to the specifications that have been defined in the app.

Starke SaugkraftStarke Saugkraft

4,000 Pa suction power

With 4,000 Pa, the robot vacuum mop is equipped with a high suction power that can be used in focused ways. For example, it increases the suction intensity to the maximum when it drives onto a carpet to clean it intensively. You can also individually define certain areas to be vacuumed with maximum power, such as the entrance area or other often frequented areas.

Comprehensive cleaning


Versatile wet cleaning system

The Dreame D9 Max has an adjustable water supply. This allows you to define how much water the robot vacuum and mop uses to mop a certain area. This way you can regulate the moisture of the mop, which leads to better cleaning results.

 

Carpet detection

To optimise the cleaning of carpeted floors, the Dreame D9 Max is equipped with a carpet detection function. If the robot vacuum mop sensors a carpet underneath it, it increases the suction power to the maximum.

 

Laser-supported navigation technology

The Dreame D9 Max navigates with laser-supported technologies. Thanks to LIDAR navigation technology, it scans its surroundings in the shortest possible time and, thanks to SLAM (Simultaneous Localisation and Mapping), creates virtual maps in real-time that can be found in the app. The settings for the cleaning tasks can be made on these maps. Thanks to the integrated Lidar technology (Lidar = "Light Detection and Ranging"), the robot vacuum cleaner with mop quickly detects its surroundings, measures distances and identifies possible obstacles. The D9 Max calculates its cleaning routes on this basis.

How to control the Dreame D9 Max robot vacuum mop


AppApp

Smartphone app or voice assistant

There are two ways to control the Dreame D9 Max: by using the Xiaomi Home App or by integrating it into the Smart Home, where it can be controlled by voice command. Both ways are uncomplicated. We will briefly show the differences.

 

Smartphone app

The Xiaomi Home App is required to operate the robot vacuum and mop. As soon as it is installed on the smartphone, the device can be recognised by it and the menu for operating the Dreame D9 Max opens. There, all functions can be accessed and the virtual maps can be edited. The app is available for Android and iOS in the well-known stores:

Android
https://play.google.com/store/apps/details?id=com.xiaomi.smarthome&hl=gb

iOS:
https://apps.apple.com/uk/app/mi-home-xiaomi-smart-home/id957323480

 

Smart Home

To be able to operate the device with Amazon Alexa or Google Home, this option must be set in the app. Then you can start with the convenient control via voice command. However, it should be mentioned that you can use all functions only via the Xiaomi Home app. The operation via the smart home only includes routine tasks. Certain setting options, such as the amount of water used when mopping, can be accessed in the app.

Overview of Dreame D9 Max


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What impresses about the robot vacuum and mop D9 Max?

  • Antibacterial mopping cloth
  • Suction power: 4,000 Pa
  • Carpet detection
  • Dust bin: 570 ml
  • Lidar navigation technology
  • Adjustable water supply
  • Fresh water tank: 270 ml
  • Runtime: max. 150 min

Scope of delivery

Dreame D9 Max - Robot vacuum and mop
Dreame D9 Max
Dreame D9 Max - Robot vacuum and mop
  • Dreame D9 Max

Technical details

More information
Model NameDreame D9 Max
BrandDreame
Dimensions35.3 x 35.3 x 9.9 cm
Weight (approx.)3.7 kg
App-controliOS, Android
Doorsteps< 2,0 cm
Voice serviceAmazon Alexa, Google Home
Cleaning modeZigzag (auto), spot, manual, repeat
Battery runtimemax. 150 min.
Battery guarantee1 year
Product guarantee5 years
Charging baseIncluded
Remote controlNot included
Boundary optionNo-Go Lines
Volume65 dB
Special features● Wet cleaning with antibacterial mopping pad ● 5,200 mAh battery ● Suction power: 4,000 Pa ● Dust container: 570 ml ● Water tank: 270 ml

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Right to cancel

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final good. You must inform us if you wish to exercise your right to cancel.

Our Customer service address is:


myRobotcenter United Kingdom
St James House
13 Kensington Square
London
W8 5HD

Email: [email protected]

  

You must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form template, but this is not obligatory.

You can also submit this clear declaration electronically via the contact form on our website or any other clear statement on our website via „Return product“. If you make use of this option we will confirm receipt of your cancellation by email without undue delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercising your right to cancel before the cancellation period has expired.

  

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs incurred if you chose a type of delivery other than the least ex-pensive method of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you the goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 

We will make the reimbursement using the same means of payment that were used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you return the goods before the period of 14 days has expired.

Please contact our Customer Service department to organise the return of the goods. We will arrange the free return shipment for you.

You are only liable for any diminished value of the goods resulting from the handling other than that which is necessary to establish the nature and characteristics of the goods and to ensure that they are in proper working order.


The right of cancellation is only valid for consumers.

 

Correct as of: May 2020

Section 1: Area of application and supplier

These General Terms and Conditions are valid for all orders made by customers through the online store of

myRobotcenter United Kingdom
myRobotcenter GmbH
Hauptstrasse 25
6840 Götzis, Austria

Customer services: Mon–Fri: 8am – 11am and 1pm - 4pm
Email: [email protected]
Internet: www.myRobotcenter.co.uk

 

Our Customer service address is:

myRobotcenter United Kingdom
24 Old Queen Street
London
SW1H 9HP
VAT Registration number: 224 3008 54

 

Information, inquiries and complaints: [email protected]

Legal status: GmbH

Headquarters: Götzis, Austria

Proprietor: myRobotcenter GmbH, Hauptstrasse 25, 6840 Götzis, Austria

Legal provisions: Trade, Commerce and Industry Regulation Act www.ris.bka.gv.at

Business description: Electronic goods retailer

Management: Mag.* (FH)** Christian Sommer

Chamber affiliation: Member of the Austrian Chamber of Trade and Commerce, Trade Section

Nature of the business: Trade in household and service robots

Registration court: Feldkirch Regional Court

Commercial register number: 292455g

VAT number: ATU63349148


hereinafter referred to as „myRobotcenter United Kingdom“.

A consumer is any natural person who concludes a legal transaction for any purpose that cannot be attributed to their professional business or self-employed activities.

 

*MA, Austrian equivalent 
** FH = University of Applied Sciences

 

Section 2: Conclusion of the contract

2.1: The product descriptions in the online shop serve as an invitation to submit a purchase offer. By clicking the button [buy now] you are making a binding offer to purchase the goods. Our products are sold only for private use in quantities that are normal for domestic households.

2.2: Displaying the products in the online shop is not a legally binding offer; it is rather a non-binding online catalogue. By clicking on the ‘buy now’ button you are making a binding order for the goods in your shopping basket. Confirmation of receipt of your order and the acceptance of that order is made by automated email directly after you place the order. Please note that this email is only an acknowledgement of receipt of your order and the contract to purchase these items is not complete until we send you another email confirming acceptance of your order.

2.3: Should our confirmation of the order contain writing or printing errors, or should the setting of our prices be affected by technical errors in communication, we shall be entitled to appeal, although we must prove our error to you in such cases. Any payments already made will be refunded to you without delay.

2.4: The language of the contract, the order and the business transaction is English.

 

Section 3: Prices

The prices noted on the product pages are in GBP and include the legally applicable VAT and other price components; they do not include delivery costs.

 

Section 4: Delivery costs

4.1: We charge a flat rate of 10 GBP per order for delivery within the United Kingdom. Orders totalling over 100 GBP are delivered free of charge within the United Kingdom. 

 

Section 5: Conditions of delivery and stock disclaimer

5.1: Deliveries are only made within the United Kingdom by GLS / Royal Mail. During the checkout process, you will have the opportunity to select DHL Express.  The additional fee depends on your delivery address and cart. 

5.2: The delivery time is 3 to 5 working days, unless otherwise stated in the product description.

5.3: Should some of the ordered goods not be in stock we are entitled to make partial deliveries at our cost, insofar as this is not unreasonable for you.

5.4: Should we still be unsuccessful in delivering the goods despite making three delivery attempts we have the right to withdraw from the contract. Any payments you have made will be refunded to you without delay.

5.5: We have the right to withdraw from the contract if the ordered product is not available because we have not received the product from our supplier at no fault of our own. In such cases we will inform you without undue delay and, where appropriate, suggest delivery of a comparable product. If no comparable product is available or if you do not want to receive a comparable product, we will, if applicable, refund to you any payments you have made without undue delay.

 

Section 6: Conditions of payment

6.1: Payment is made via PayPal (optional via credit card), Amazon Pay, advance payment or on account (Finetrade).

6.2: If you choose the advance payment option we will inform you of our bank details in the confirmation of your order. The invoiced amount must be transferred to our account within 5 days.

6.3: For the payment option Amazon Pay, an Amazon account is required. You’ll find detailed information about the functionality and the security of Amazon Pay as well as the creation of an Amazon account on pay.amazon.com.

6.4: You only have the right to offset if your counterclaims have been established judicially as being legally valid, or are uncontested, or have been acknowledged in writing by us.

6.5: You may only exercise a right of retention insofar as the claims arise from the same contractual relationship.

 

Section 7: Consignation of the invoice electronically by email

7.1: Approval for electronic invoicing: You agree that we are entitled to submit our invoices electronically to the email address provided by you. You waive a consignation of the invoice by post.

7.2: Delivery of the invoice: The customer must ensure that all electronic consignations of the invoice by email through myRobotcenter can be duly delivered to the email address provided by the customer and that technical devices such as filter programs or firewalls are adapted accordingly. Any automated electronic replies to myRobotcenter (e.g. notice of absence) cannot be taken into account and do not preclude valid delivery.

7.3: Email address: The customer must immediately notify myRobotcenter in writing (by email) of a change of email address. Consignations of invoices from myRobotcenter to the email address last announced by the customer shall be considered received if the customer has not announced a change to his/her email address to myRobotcenter.

7.4: Revocation: The customer can revoke his/her consent to the electronic consignation of the invoice by email at any time. Upon receipt and processing of the revocation (at least in writing, by email) at myRobotcenter, the customer will from then on receive invoices by post to his/her last known postal address. myRobotcenter reserves the right to transfer the method of invoicing from email to the last known postal address, for good cause.

 

Section 8: Reservation of proprietary rights

The goods remain our property until they have been paid for in full. Before ownership has been transferred, the goods may not be pawned, sold, transferred by way of security, adjusted or reconfigured without our agreement.

 

Section 9: Right to cancel

9.1: Consumers have the right to cancel the contract at any time within thirty days.

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final good. You must inform us if you wish to exercise your right to cancel.

Our Customer service address is:


myRobotcenter United Kingdom
St James House
13 Kensington Square
London
W8 5HD
Email: [email protected]

 

You must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form template, but this is not obligatory.

You can also submit this clear declaration electronically via the contact form on our website or any other clear statement on our website via „Return product“. If you make use of this option we will confirm receipt of your cancellation by email without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercising your right to cancel before the cancellation period has expired.

 

Effects of cancellation

If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs incurred if you chose a type of delivery other than the least expensive method of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than -

(a) 14 days after the day we receive back from you the goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract with us. The deadline is met if you return the goods before the period of 14 days has expired.

To organise returning the goods, please contact our Customer Service department. We will arrange a return label for a free return.

You are only liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature and characteristics of the goods and to ensure that they are in proper working order.

The following right of cancellation is only valid for consumers.


End of right to cancel


9.2: Please avoid damaging and soiling the goods. Please return the goods to us in their original packaging if possible, with all accessories and packaging components. If necessary, please use an additional layer of protective outer packaging. If you no longer have the original packaging material, please ensure that you pack the goods in a way that offers sufficient protection from transport damage so that you avoid incurring claims for damages resulting from inadequate packaging.

9.3: Please note that the arrangements noted in section 9.2 are not a prerequisite for effective exercising of the right to cancellation.

 

Section 10: Transport damage

10.1: If goods are delivered with obvious transport damage, please register a complaint about such defects with the delivery agent immediately, and get into contact with us as soon as possible. Get in touch with us by email or using the contact form.

10.2: Neglecting to register a complaint with the delivery agent or failing to get in contact with us has no effect on your statutory guarantee rights. Doing so would however help us with asserting our own claims against the delivery company and/or transportation insurance provider.

 

Section 11: Risk-bearing during delivery

When the goods are being delivered, the risk for loss of or damage to the goods only transfers to the consumer when the goods are delivered to the consumer or to a third party named by them, not including the delivery agent. However, if the consumer concludes a contract of carriage themselves without selecting one of the delivery options suggested by us, the risk is transferred to the consumer when the goods are handed over to the delivery agent.

 

Section 12: Guarantee

12.1: The guarantee is limited to the statutory period of 24 months from the date the consumer receives the goods, or the date the service was ordered. Where a justifiable complaint has been lodged about a defect, a free replacement will be provided, or the defect will be rectified, for which an appropriate period of time must be allowed. If an exchange or rectification is ruled out (not possible, too expensive, unreasonable, deadline delay), the customer has the right to a reduction in price or, if the defect is not insubstantial, to cancel the contract (revocation). If possible, defects are to be reported upon delivery or upon detection. If the purchase is a business transaction for the customer (B2B), they must examine the goods within 2 weeks of receipt at the latest and report any defects to us without delay.

Our company is only liable for damages in cases of intent and gross negligence. This liability does not apply to cases of personal injury and/or consumer business. Insofar as it is not a matter of consumer business, the injured party must prove the existence of cases of slight and gross negligence. The possibility of compensation to the customer for consequential damages (arising from defects), other damage to property, pecuniary losses and damages to third parties, insofar as it is not a matter of consumer business, is excluded. Our company, as the operator of the online shop named in the legal notice, renders the services offered with the utmost care, however, we are not liable for services provided or purchased by third parties.

Guarantee claims should be made to the guarantor (the manufacturer/sometimes also the retailer if these are the same) and are effected according to their provisions. Claims on the guarantee do not affect the statutory guarantee.

12.2: Rechargeable batteries are consumer goods that come with a limited guarantee. Guarantee claims cannot be made for the loss of performance of rechargeable batteries due to normal wear and tear or due to improper use, handling or storage. Guarantee claims cannot be made against the loss of performance of rechargeable batteries after 12 months.

 

Section 13: Liability

We are not liable for slightly negligent breaches of duty insofar as these are not related to material contractual obligations, damages arising from injury to life, body and health, or to guarantees, or if they affect claims arising from the product liability law. The same is valid for breaches of duty on the part of our vicarious agents.

 

Section 14: Ineffective clauses

Should a provision in these General Terms and Conditions be invalid, the rest of the contract remains valid. The appropriate statutory regulations shall be in force to replace the ineffective provision.

 

Section 15: Place of jurisdiction and applicable law

15.1: The legal places of jurisdiction are valid. Therefore, the competent court is that of the administrative district of the consumer’s home, usual place of residence or place of employment.

15.2: These Terms and Conditions and the contracts entered into under these Terms and Conditions are subject to Austrian material law. The UN Convention on Contracts for the International Sale of Goods is excluded.

 

Section 16: Place of fulfilment

The place of fulfilment for all transactions is the company headquarters.

 

Correct as of: March 2022

  1. Choose the right product for you from our extensive selection. You’ll find the product you're looking for by selecting a product category or by entering the name of the product or manufacturer in the search field on the top right. Clicking on the linked product description will take you to the product page where you can find more detailed information about the product.

  2. Once you’ve decided on a product, click on the 'Add to cart' button. At that point the order is not yet final; the selected product is still only in your shopping cart.

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  9. Now you should read the General Terms and Conditions, Data protection, Right to cancel (information about your right to cancel) and the acceptance for phone number and e-mail address for transport service provider. Tick the box to accept these terms and confirm the order by clicking on 'Buy now'.

  10. At that point your order has been concluded and will be sent to us. You’ll receive a confirmation e-mail listing your order and delivery details


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