… open orders due to the high volume of orders and the increased COVID-19 protection measures, there may be delays in the dispatch and delivery of your order in some cases. We would ask for your patience in these cases.
… Availability of our customer service team by phone. We are receiving a lot of incoming calls and enquiries, which we are all handling. We are currently not able to answer all calls personally due to the large number of technical and personnel capacity limits. We kindly ask for your understanding!