RobyRoby

The expert for robots in your home

Back

Return article

Product questions
Is it possible to exchange an article?
Answered

Unfortunately an exchange against another model is not possible. However, you have the possibility to cancel the purchase (within 30 days) if you have placed the order as a private person. Thereafter you can order the desired device again in our webshop.
You can make your return request here: Return item

I have not yet received the return receipt.
Answered

Once your return request has been reviewed and approved by our sales team, the return document (which must be included with the return) will be sent to the email address provided when you placed your order.

How do I get the free DHL return label?
Answered

Once your return request has been reviewed and approved by our sales team, a DHL return label will be requested and sent to the email address provided when you placed your order.

What is the return period for cancellation?
Answered

Please send the items without delay and in any case within 14 days at the latest from the day on which you have informed us of the cancellation.

When can I expect my refund?
Answered

The refund will be made according to our terms and conditions within 14 days. For the repayment we use the same payment method that you chose for the original transaction.

To which address should I return the package?
Answered

Please return / ship the parcel to following address:
myRobotcenter Logistikzentrum
Schwefelbadstrasse 2
Otten Real / Halle A15
6845 Hohenems, Austria

 

Our demonstration models are refurbished, used and technically tested robots. The big advantage: full manufacturer's guarantee and an unbeatable price!