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Including free 5-year guaranteeIncluding free 5-year guarantee
Gardena Sileno city 500 (15002-20) - robot lawn mower

Gardena Sileno city 500 (15002-20) - robot lawn mower

Including free 5-year guaranteeIncluding free 5-year guarantee
Gardena

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£749.00

* Prices in GBP incl. VAT and delivery, if applicable

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Gardena Sileno city 500 (15002-20) - robot lawn mower
Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500 Gardena Sileno City 500
30
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5
Years
guarantee
Free
shipping
30
Days money
back
5
Years
guarantee
Free
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Including free 5-year guaranteeIncluding free 5-year guarantee

Gardena Sileno city 500: The perfect assistant in the garden!

This robot lawn mower is suitable for areas up to a maximum of 500 m2 and slopes of up to ± 35 % (14°). Even in rainy weather, the robotic lawn mower cuts your lawn reliably and fully automatically with three rotating knives. With only 7 kg, the robot mower is extremely light and handy. In addition, it can – in contrast to other robot lawn mowers – be cleaned with the garden hose. Maintenance is therefore particularly easy.

Detailed product description

• Remote start function (3/ variable) • EasyPassage – optimised navigation in narrow passages • Cleaning with the garden hose
Pre-order. Expected availability from 31/03/2022.
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Product description

Gardena Sileno city 500 robot lawn mower: Perfect for gardens up to 500 m2

The robotic lawn mower is suitable for gardens of up to 500 m2. With a powerful lithium-ion battery, it manages gradients of up to ± 35 % (14 °). The working volume is only about 60 dB. This makes it particularly quiet when mowing.

 

Optimum handling of narrow passages

Using the "EasyPassage" function, the Gardena Sileno city 500 (15002-20) automatically recognizes narrow passages. The robot lawn mower adapts its navigation accordingly and crosses the passage particularly skilfully and efficiently.

Gardena Sileno city 500Gardena Sileno city 500
A good choice, even for complex lawnsA good choice, even for complex lawns

A good choice, even for complex lawns

You can define up to three entry points for the robot mower. On twisty and complex terrains, it reliably mows difficult-to-reach areas that are only connected to the main area through narrow passages. This guarantees a consistently uniform cut throughout the garden!

Rapid, simple maintenance and installationRapid, simple maintenance and installation

Rapid, simple maintenance and installation

The robot grass cutter is ready for the first mowing operation after only a few simple steps. The scope of delivery includes all the accessories required for commissioning the Gardena Sileno City 500. Once the Gardena robot has been installed, it does its job reliably and independently. 

Reliable and quiet mowingReliable and quiet mowing

Reliable and quiet mowing

The robot mower is designed for daily use. For this reason, care has been taken to ensure that its work is almost undisturbed and without a lot of noise. The working volume of the Gardena Sileno City 500 is only about 60 dB. This means that it should not disturb you or your neighbors with its mowing work, as it does this particularly quietly.

The Gardena Sileno city 500 takes over the lawn care fully automatically

Set up mowing times

You can define individual mowing times for your robotic lawn mower. All settings can be made via the user-friendly LCD display with keypad. The robot follows the programmed weekly schedule reliably and mows even when it rains. After mowing or when the battery is low, it returns to the charging station and recharges automatically.

 

Mulching function ensures a manicured lawn

The robot mower navigates at random. It cuts the lawn with three knives mounted on a rotating disk. The cutting height can be adjusted between 20 and 50 mm. The finely cut grass falls to the ground as a so-called mulch. It serves the lawn as a natural fertilizer and moisturizer. The result: a healthy, dense and lush green lawn.

 

Robot mower with many safety features

To guarantee a safe operation, the Gardena Sileno city 500 is equipped with many safety sensors. Lifting and tilting sensors ensure that the blades stop immediately if the lawn robot is raised or tilted. With a collision sensor, the robot lawn mower is able to detect obstacles. It changes its direction when it encounters an object. PIN code and an anti-theft system protect the device against unauthorized usage.

 

Cleaning under running water

The Gardena Sileno city 500 is extremely lightweight: with only 7 kg, it is extremely compact and easy to handle. This model can – in contrast to other lawn robots – be cleaned with the garden hose. Thus, the maintenance is very comfortable and easy.

Control via Bluetooth app

By 2021, the Gardena City models will not only be controllable via the robot's control panel, but also via the BLUETOOTH app. Please note that you need to be near the robot mower to use the Bluetooth app. Here are the links for the GARDENA Bluetooth app:

 

Fast, easy maintenance and installation

The robot lawn mower is ready for use after just a few steps. The scope of delivery includes all accessory parts required for the installation: boundary wire, cable pegs and connectors as well as a detailed instruction manual.

Our rating of the Gardena Sileno city 500 (15002-20)

Fast, easy maintenance and installationFast, easy maintenance and installation

When is the Sileno city 500 a good choice?

First of all, two aspects are important: your lawn should not be larger than 500 m2, and navigation via app is not that important for you. Then, the Sileno city 500 has several advantages for you. It handles slopes up to ± 35 % and is equipped with lift and tilt sensors, so the rotating blades are stopped immediately, when the robot mower lifts or tilts. Additionally, it can recognize obstacles and avoid impacts, thanks to its obstacle sensor. You can plan and program the mowing times, therefore the Sileno city is a reliable helper for your garden. Since this year the robot grass cutter can not only be controlled via the control panel, but also via the Bluetooth app.

Here is an overview about what characterises Gardena´s Sileno city 500:

  • For areas up to 500 m2
  • Gradients up to ± 35 %
  • Bluetooth app
  • Lift and tilt sensors
  • Obstacle detection
  • Mulching function
  • Alarm function (PIN-Code)
  • Lightweight construction: 7 kg
  • EasyPassage function
  • Remote start function
  • Quick installation and operation
  • Automatic return to its charging station
  • Mowing in rain
  • Particularly quiet in operation
  • Programmable mowing times

Scope of delivery

Gardena Sileno city 500 (15002-20) - robot lawn mower
Gardena Sileno City 500
Gardena Sileno city 500 (15002-20) - robot lawn mower
  • Charging station
  • Boundary wire (150 m)
  • Pegs (200 pcs.)
  • Connectors (4 pcs.)
  • Connecting terminals (5 pcs.)

Technical details

More information
Model NameGardena Sileno city 500 (15002-20)
BrandGardena
Recommended until500 m²
Gradient± 35 %
Lawn complexitySimple
Dimensions55.0 x 36.0 x 22.0 cm
Charging station dimensions (approx.)57 x 48 x 22 cm
Weight (approx.)7.3 kg
App-controlBluetooth
Navigation patternRandom
Navigation systemRandom
Mowing modeThree rotating blades
Cutting height20 - 50 mm
Cutting width17 cm
Mowing in rainRain sensor (not adjustable)
Charging time60 min.
Battery runtime65 min.
Battery typeLithium-ion (18 V / 2.1 Ah)
Battery guarantee1 year
Product guarantee5 years
Boundary optionBoundary wire
SafetyObstacle detection, lift and tilt sensors, PIN code, alarm function
Volume58 dB
AdapterIncluded
Special features• Remote start function (3/ variable) • EasyPassage – optimised navigation in narrow passages • Cleaning with the garden hose

Product questions (0)

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Guides & manuals

User manual - Gardena - Sileno City / smart Sileno City / Sileno life / smart Sileno life
5.1 MB

Customer Review(s)

 

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final good. You must inform us if you wish to exercise your right to cancel.

Our Customer service address is:


myRobotcenter United Kingdom
St James House
13 Kensington Square
London
W8 5HD

Email: office@myRobotcenter.co.uk

  

You must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form template, but this is not obligatory.

You can also submit this clear declaration electronically via the contact form on our website or any other clear statement on our website via „Return product“. If you make use of this option we will confirm receipt of your cancellation by email without undue delay. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercising your right to cancel before the cancellation period has expired.

  

Effects of cancellation

If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs incurred if you chose a type of delivery other than the least ex-pensive method of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

 

We will make the reimbursement without undue delay, and not later than:

(a) 14 days after the day we receive back from you the goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

 

We will make the reimbursement using the same means of payment that were used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the returned goods or you have supplied evidence of having returned the goods, whichever is the earliest.

You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of this contract to us. The deadline is met if you return the goods before the period of 14 days has expired.

Please contact our Customer Service department to organise the return of the goods. We will arrange the free return shipment for you.

You are only liable for any diminished value of the goods resulting from the handling other than that which is necessary to establish the nature and characteristics of the goods and to ensure that they are in proper working order.


The right of cancellation is only valid for consumers.

 

Correct as of: May 2020

Section 1: Area of application and supplier

These General Terms and Conditions are valid for all orders made by customers through the online store of

 

myRobotcenter United Kingdom
myRobotcenter GmbH
Hauptstrasse 25
6840 Götzis, Austria

Customer services: Mon–Fri: 8am – 11am and 1pm - 4pm
Email: office@myRobotcenter.co.uk
Internet: www.myRobotcenter.co.uk

 

Our Customer service address is:

myRobotcenter United Kingdom
24 Old Queen Street
London
SW1H 9HP
VAT Registration number: 224 3008 54

 

Information, inquiries and complaints: office@myRobotcenter.co.uk

Legal status: GmbH

Headquarters: Götzis, Austria

Proprietor: myRobotcenter GmbH, Hauptstrasse 25, 6840 Götzis, Austria

Legal provisions: Trade, Commerce and Industry Regulation Act www.ris.bka.gv.at

Business description: Electronic goods retailer

Management: Mag.* (FH)** Christian Sommer

Chamber affiliation: Member of the Austrian Chamber of Trade and Commerce, Trade Section

Nature of the business: Trade in household and service robots

Registration court: Feldkirch Regional Court

Commercial register number: 292455g

VAT number: ATU63349148


hereinafter referred to as „myRobotcenter United Kingdom“.

A consumer is any natural person who concludes a legal transaction for any purpose that cannot be attributed to their professional business or self-employed activities.

myRobotcenter United Kingdom is a certified online shop and has voluntarily accepted the following codes of conduct:

myRobotcenter United Kindom is certified by Trusted Shops and has committed itself to the Trusted Shops quality criteria which can be viewed at www.trustedshops.co.uk

 

*MA, Austrian equivalent 
** FH = University of Applied Sciences

 

Section 2: Conclusion of the contract

2.1: The product descriptions in the online shop serve as an invitation to submit a purchase offer. By clicking the button [buy now] you are making a binding offer to purchase the goods. Our products are sold only for private use in quantities that are normal for domestic households.

2.2: Displaying the products in the online shop is not a legally binding offer; it is rather a non-binding online catalogue. By clicking on the ‘buy now’ button you are making a binding order for the goods in your shopping basket. Confirmation of receipt of your order and the acceptance of that order is made by automated email directly after you place the order. Please note that this email is only an acknowledgement of receipt of your order and the contract to purchase these items is not complete until we send you another email confirming acceptance of your order.

2.3: Should our confirmation of the order contain writing or printing errors, or should the setting of our prices be affected by technical errors in communication, we shall be entitled to appeal, although we must prove our error to you in such cases. Any payments already made will be refunded to you without delay.

2.4: The language of the contract, the order and the business transaction is English.

 

Section 3: Prices

The prices noted on the product pages are in GBP and include the legally applicable VAT and other price components; they do not include delivery costs.

 

Section 4: Delivery costs

4.1: We charge a flat rate of 10 GBP per order for delivery within the United Kingdom. Orders totalling over 100 GBP are delivered free of charge within the United Kingdom. 

 

Section 5: Conditions of delivery and stock disclaimer

5.1: Deliveries are only made within the United Kingdom by DHL / Royal Mail.

5.2: The delivery time is 3 to 5 working days, unless otherwise stated in the product description.

5.3: Should some of the ordered goods not be in stock we are entitled to make partial deliveries at our cost, insofar as this is not unreasonable for you.

5.4: Should we still be unsuccessful in delivering the goods despite making three delivery attempts we have the right to withdraw from the contract. Any payments you have made will be refunded to you without delay.

5.5: We have the right to withdraw from the contract if the ordered product is not available because we have not received the product from our supplier at no fault of our own. In such cases we will inform you without undue delay and, where appropriate, suggest delivery of a comparable product. If no comparable product is available or if you do not want to receive a comparable product, we will, if applicable, refund to you any payments you have made without undue delay.

 

Section 6: Conditions of payment

6.1: Payment is made via PayPal (optional via credit card), Amazon Pay, advance payment or on account (Finetrade).

6.2: If you choose the advance payment option we will inform you of our bank details in the confirmation of your order. The invoiced amount must be transferred to our account within 5 days.

6.3: For the payment option Amazon Pay, an Amazon account is required. You’ll find detailed information about the functionality and the security of Amazon Pay as well as the creation of an Amazon account on pay.amazon.com.

6.4: You only have the right to offset if your counterclaims have been established judicially as being legally valid, or are uncontested, or have been acknowledged in writing by us.

6.5: You may only exercise a right of retention insofar as the claims arise from the same contractual relationship.

 

Section 7: Consignation of the invoice electronically by email

7.1: Approval for electronic invoicing: You agree that we are entitled to submit our invoices electronically to the email address provided by you. You waive a consignation of the invoice by post.

7.2: Delivery of the invoice: The customer must ensure that all electronic consignations of the invoice by email through myRobotcenter can be duly delivered to the email address provided by the customer and that technical devices such as filter programs or firewalls are adapted accordingly. Any automated electronic replies to myRobotcenter (e.g. notice of absence) cannot be taken into account and do not preclude valid delivery.

7.3: Email address: The customer must immediately notify myRobotcenter in writing (by email) of a change of email address. Consignations of invoices from myRobotcenter to the email address last announced by the customer shall be considered received if the customer has not announced a change to his/her email address to myRobotcenter.

7.4: Revocation: The customer can revoke his/her consent to the electronic consignation of the invoice by email at any time. Upon receipt and processing of the revocation (at least in writing, by email) at myRobotcenter, the customer will from then on receive invoices by post to his/her last known postal address. myRobotcenter reserves the right to transfer the method of invoicing from email to the last known postal address, for good cause.

 

Section 8: Reservation of proprietary rights

The goods remain our property until they have been paid for in full. Before ownership has been transferred, the goods may not be pawned, sold, transferred by way of security, adjusted or reconfigured without our agreement.

 

Section 9: Right to cancel

9.1: Consumers have the right to cancel the contract at any time within thirty days.

Right to cancel

You have the right to cancel this contract within 30 days without giving any reason. The cancellation period will expire after 30 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the final good. You must inform us if you wish to exercise your right to cancel.

Our Customer service address is:


myRobotcenter United Kingdom
St James House
13 Kensington Square
London
W8 5HD
Email: office@myRobotcenter.co.uk

 

You must inform us of your decision to cancel this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You may use the cancellation form template, but this is not obligatory.

You can also submit this clear declaration electronically via the contact form on our website or any other clear statement on our website via „Return product“. If you make use of this option we will confirm receipt of your cancellation by email without undue delay.

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercising your right to cancel before the cancellation period has expired.

 

Effects of cancellation

If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs incurred if you chose a type of delivery other than the least expensive method of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

We will make the reimbursement without undue delay, and not later than -

(a) 14 days after the day we receive back from you the goods supplied, or

(b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c) if there were no goods supplied, 14 days after the day on which we were informed about your decision to cancel this contract.

 

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

 

You shall return the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract with us. The deadline is met if you return the goods before the period of 14 days has expired.

To organise returning the goods, please contact our Customer Service department. We will arrange a return label for a free return.

You are only liable for any diminished value of the goods resulting from handling other than that which is necessary to establish the nature and characteristics of the goods and to ensure that they are in proper working order.

The following right of cancellation is only valid for consumers.


End of right to cancel


9.2: Please avoid damaging and soiling the goods. Please return the goods to us in their original packaging if possible, with all accessories and packaging components. If necessary, please use an additional layer of protective outer packaging. If you no longer have the original packaging material, please ensure that you pack the goods in a way that offers sufficient protection from transport damage so that you avoid incurring claims for damages resulting from inadequate packaging.

9.3: Please note that the arrangements noted in section 9.2 are not a prerequisite for effective exercising of the right to cancellation.

 

Section 10: Transport damage

10.1: If goods are delivered with obvious transport damage, please register a complaint about such defects with the delivery agent immediately, and get into contact with us as soon as possible. Get in touch with us by email or using the contact form.

10.2: Neglecting to register a complaint with the delivery agent or failing to get in contact with us has no effect on your statutory guarantee rights. Doing so would however help us with asserting our own claims against the delivery company and/or transportation insurance provider.

 

Section 11: Risk-bearing during delivery

When the goods are being delivered, the risk for loss of or damage to the goods only transfers to the consumer when the goods are delivered to the consumer or to a third party named by them, not including the delivery agent. However, if the consumer concludes a contract of carriage themselves without selecting one of the delivery options suggested by us, the risk is transferred to the consumer when the goods are handed over to the delivery agent.

 

Section 12: Guarantee

12.1: The guarantee is limited to the statutory period of 24 months from the date the consumer receives the goods, or the date the service was ordered. Where a justifiable complaint has been lodged about a defect, a free replacement will be provided, or the defect will be rectified, for which an appropriate period of time must be allowed. If an exchange or rectification is ruled out (not possible, too expensive, unreasonable, deadline delay), the customer has the right to a reduction in price or, if the defect is not insubstantial, to cancel the contract (revocation). If possible, defects are to be reported upon delivery or upon detection. If the purchase is a business transaction for the customer (B2B), they must examine the goods within 2 weeks of receipt at the latest and report any defects to us without delay.

Our company is only liable for damages in cases of intent and gross negligence. This liability does not apply to cases of personal injury and/or consumer business. Insofar as it is not a matter of consumer business, the injured party must prove the existence of cases of slight and gross negligence. The possibility of compensation to the customer for consequential damages (arising from defects), other damage to property, pecuniary losses and damages to third parties, insofar as it is not a matter of consumer business, is excluded. Our company, as the operator of the online shop named in the legal notice, renders the services offered with the utmost care, however, we are not liable for services provided or purchased by third parties.

Guarantee claims should be made to the guarantor (the manufacturer/sometimes also the retailer if these are the same) and are effected according to their provisions. Claims on the guarantee do not affect the statutory guarantee.

12.2: Rechargeable batteries are consumer goods that come with a limited guarantee. Guarantee claims cannot be made for the loss of performance of rechargeable batteries due to normal wear and tear or due to improper use, handling or storage. Guarantee claims cannot be made against the loss of performance of rechargeable batteries after 12 months.

 

Section 13: Liability

We are not liable for slightly negligent breaches of duty insofar as these are not related to material contractual obligations, damages arising from injury to life, body and health, or to guarantees, or if they affect claims arising from the product liability law. The same is valid for breaches of duty on the part of our vicarious agents.

 

Section 14: Ineffective clauses

Should a provision in these General Terms and Conditions be invalid, the rest of the contract remains valid. The appropriate statutory regulations shall be in force to replace the ineffective provision.

 

Section 15: Place of jurisdiction and applicable law

15.1: The legal places of jurisdiction are valid. Therefore, the competent court is that of the administrative district of the consumer’s home, usual place of residence or place of employment.

15.2: These Terms and Conditions and the contracts entered into under these Terms and Conditions are subject to Austrian material law. The UN Convention on Contracts for the International Sale of Goods is excluded.

 

Section 16: Place of fulfilment

The place of fulfilment for all transactions is the company headquarters.

 

Correct as of: May 2020

  1. Choose the right product for you from our extensive selection. You’ll find the product you're looking for by selecting a product category or by entering the name of the product or manufacturer in the search field on the top right. Clicking on the linked product description will take you to the product page where you can find more detailed information about the product.

  2. Once you’ve decided on a product, click on the 'Add to cart' button. At that point the order is not yet final; the selected product is still only in your shopping cart.

  3. The link to the shopping cart is on the second line under the main navigation menu. You can also see which products you’ve already selected here.

  4. In the shopping cart you have the option of changing the order quantity. After changing the order quantity your cart will automatically be updated. If you decide not to order a product after all, you can delete it from your shopping cart by simply clicking on the button 'Remove item'. You start the next step in the order process by clicking on the 'Proceed to checkout' button.

  5. Now you have to fill in a valid e-mail address. If you already have a customer account with myRobotcenter you need only to enter your e-mail address,  your customer password and click on the 'Login' button. If you do not have an account, you can do the check out as a guest. You only have to enter a valid e-mail address into the appropriate field.

  6. Enter your shipping address. Choose whether billing should be made to the delivery address or to another address. Once you selected your billing and shipping details, you have to select your preferred shipping method. After entering your information here, choose whether delivery should be made to the billing address or to another address. Confirm the entry by clicking on 'Continue'.

  7. On the payment information page you have the option of selecting which payment method you’d like to use. Confirm your selection using the 'Continue' button.

  8. Now you’ll get to the order overview. Here you have the opportunity to review your order and the billing details. If you want to make any changes to your order, either use the button ‘change’ for the appropriate section or click on the 'Edit your cart' link.

  9. Now you should read the General Terms and Conditions, Data protection, Right to cancel (information about your right to cancel) and the acceptance for phone number and e-mail address for transport service provider. Tick the box to accept these terms and confirm the order by clicking on 'Buy now'.

  10. At that point your order has been concluded and will be sent to us. You’ll receive a confirmation e-mail listing your order and delivery details


We always strive to meet your expectations with our range of products and services, and we would be delighted if you were to recommend us to others.

Thank you for visiting our online shop. Protecting your privacy is very important to us. Below you will find extensive information about how we handle your data.

 

1. Access data and hosting

You may visit our website without revealing any personal information. With every visit to the website, the web server documents the request and stores automatically only a so-called server log file which contains information such as the name of the requested file, your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data).

These access data are analysed exclusively for the purpose of ensuring the smooth operation of the website and improving our offer. In accordance with Art. 6 (1) 1 lit f GDPR this serves the protection of our legitimate interests, which are overriding in the process of balancing interests, in the proper presentation of our offer. All access data are deleted no later than seven days after the end of your visit on our website.

 

Third-party hosting services

Data are also processed by a third-party provider that we have engaged to render hosting and website presentation services on our behalf. This provider processes on its servers all data that are collected in the manner specified below when you visit our website or fill in forms made available for this purpose in our online shop. Data are processed on other servers only in the scope described herein.

This service provider is based in an EU or EEA member state.

 

2. Data collection and use for processing the contract and for opening a customer account

We collect personal data when you provide it in the context of your order of products and services, when contacting us (e.g.: by contact form or email), opening a customer account, for the maintenance / repair of products or management of the warranty, and to voluntarily submit warranty. Mandatory fields are marked as such because we absolutely need those data to perform the contract, process your contact request, or open your customer account, and you would otherwise not be able to complete your order and/or create your customer account or send the contact request. It is evident in each input form what data are collected. We use the data that you disclose to us to perform the contract and process your enquiries according to Art. 6 (1) 1 lit b GDPR. Upon completion of the contract or deletion of your customer account, any further processing of your data will be restricted, and your data will be deleted upon expiry of the retention period applicable under relevant regulations, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by law, of which we inform you in this notice. Your customer account can be deleted at any time. For this purpose you can either send a message by means of the contact option specified below or use the relevant function available in the customer account.

 

Customer correspondence

We use the service of Freshdesk for customer correspondence. The service provider is Freshsworks, Inc., 1250 Bayhill Drive, Suite 315, San Bruno, California 94066, USA.

Among other things, Freshworks is a service for answering, organising and analysing customer inquiries. When you enter data for the purpose of responding to requests (e.g., email address), they are stored on Freshwork servers in the United States.

 

Privacy Policy of Freshworks:

For details, see the Freshworks Privacy Policy.

 

EU-US-Privacy Shield:

Freshworks is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.

 

Right to object to data collection

Data processing is based on your consent in accordance with Art. 6 (1) 1 lit b GDPR. You can revoke this consent at any time by contacting us (for example through our contact form). The data deposited with us for the purpose of processing your inquiries will be stored by us until the notification of your revocation of consent and will be deleted after such revocation both from our servers and from the servers of Freshworks.

 

3. Transfer of data

We disclose your data to the shipping company in the scope required for the delivery of the ordered goods according to Art. 6 (1) 1 lit. b GDPR. Depending on the payment service provider you have selected during the order process, we disclose the payment details collected for order processing purposes to the bank commissioned to handle the payment and, as the case may be, to the payment service provider commissioned by us or to the selected payment service. Some of those data are collected by the selected payment service providers themselves if you open an account with them. In such a case, during the order process you must register with the respective payment service provider using your access data. In this respect, the privacy notice of the relevant payment service provider applies.

 

Disclosure of data to a shipping provider

If, when or after placing your order, you have given your express consent to us doing so, we will disclose your email address and phone number to the selected shipping provider based on that consent pursuant to Art. 6 (1) 1 lit. a GDPR, in order to enable the shipping provider to contact you to advise you of the delivery or agree with you the details of the delivery.

You may revoke your consent at any time by sending a message to the contact option given below or by directly notifying the shipping provider at the contact address specified below. Following the revocation of your consent, we will delete the data disclosed for this purpose, unless you expressly consent to the further use of your data or we reserve the right to further use your personal data in the scope and manner permitted by the law, of which we inform you in this notice.

Up to 50 kg
DHL Paket (Austria) GmbH
Brunner Str. 65
1230 Wien
Austria

Hazardous Goods
Tisa Speditions GmbH
Barnabas-Fink-Strasse 4
6845 Hohenems
Austria 

 

4. Email newsletter and postal advertisement

E-mail advertising if you subscribe to the newsletter

If you subscribe to our newsletter, we will regularly send you our email newsletter based on your consent according to Art. 6 (1) 1 lit a GDPR, using the data required or disclosed by you separately for this purpose.

The newsletter is sent to you by our service provider who processes data on our behalf and to whom we disclose your email address. For the dispatch of our newsletter we use the services of MailChimp. The provider is the Rocket Science Group LLC, 675 Ponce De Leon Ave. NE, Suite 5000, Atlanta, GA 30308, USA.

Among other things, MailChimp is a service that supports the dispatch, organisation and analysis of newsletters. If you enter data for the purposes of newsletter subscription (e.g. email address), it will be stored on MailChimp's servers in the United States.

 

MailChimp analysis

With the help of MailChimp we can analyse our newsletter campaigns. When you open an email sent by MailChimp, a file contained in the email (called a web beacon) connects to MailChimp's servers in the United States. This way it can be determined if a newsletter message has been opened and which links have been clicked on. In addition, technical information is collected (e.g. time of retrieval, IP address, browser type and operating system). This information cannot be assigned to the respective newsletter recipient; they exclusively serve the statistical analysis of newsletter campaigns. The results of these analyses can be used to improve future newsletters in the interests of the recipient.

 

Privacy Policy of MailChimp

For details, see the privacy policy of MailChimp.

 

EU-US-Privacy Shield

MailChimp is certified under the EU-US Privacy Shield. The Privacy Shield is an agreement between the European Union (EU) and the US to ensure compliance with European privacy standards in the United States.

 

Right to object to data collection

If you do not want analysis of your data to be undertaken by MailChimp, please unsubscribe from the newsletter. We provide a link in each newsletter message that enables you to unsubscribe from it. Furthermore, you can unsubscribe from the newsletter directly on the website. Data processing is based on your consent (Article 6 (1) (a) GDPR). You can revoke this consent at any time by unsubscribing from the newsletter. The legality of the already completed data processing operations remains unaffected by the revocation. The data deposited with us for the purpose of obtaining the newsletter will be stored by us until it has been removed from the newsletter and, after unsubscribing from the newsletter, deleted both from our servers and from the servers of MailChimp.

 

Postal advertising and your right to opt out

Unless you have not opted-out or you are a consumer who consumer has a habitual residence in Spain, we reserve the right to use your first and last name and your postal address for advertising purposes, e.g. for sending interesting offers and information about our products by post. This serves the protection of our legitimate interests in promoting and advertising our products to customers according to Art. 6 (1) 1 lit. f GDPR. These interests are overriding in the process of balancing interests. The advertisements are sent to you by our service provider who processes data on our behalf and to whom we disclose your data for this purpose. You can opt out of the storage and use of your data for these purposes at any time by sending a message to us via the contact option specified below.

 

5. Integration of the Trusted Shops Trustbadge

We have integrated the Trusted Shops Trustbadge on this website in order to display our Trusted Shops Trustmark and offer the Trusted Shops products to customers after placing an order.

This serves the protection of our legitimate interests in the optimal marketing of our offer according to Art. 6 (1) 1 lit. f GDPR. These interests are overriding in the process of balancing interests. The Trustbadge and the advertised Trustbadge services are offered by Trusted Shops GmbH, Subbelrather Str. 15C, 50823 Cologne, Germany.

With every use of the Trustbadge, the web server automatically saves a so-called server log file, which contains data such as your IP address, the date and time of the request, the volume of data transferred and the requesting provider (access data), and documents the request. Those access data are not analysed and are automatically overwritten no later than seven days after the end of your website visit.

Other personal data are transferred to Trusted Shops only if you decide to use or have already registered to use Trusted Shops products after placing an order. In such a case, the contract concluded between you and Trusted Shops applies.

 

6. Cookies and web-analysis

To improve the user experience on our website and enable you to use its individual features, which facilitate the display of suitable products or the conducting of market research, some pages of this website use so-called cookies. This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. a GDPR. These interests are overriding in the process of balancing interests. A cookie is a small text file which is stored automatically on your end device. Some of the cookies we use are deleted after you close the browser session, i.e. when you close the browser (these are so-called session cookies). Other cookies are stored in your end-user device and enable us to recognise your browser when you visit us again (persistent cookies). To check the cookie storage period, you can use the Overview function in the cookie settings of your web browser. You can configure your browser for it to inform you whenever a page uses cookies and decide on a case-by-case basis whether to accept or reject the cookies on a given website or make a general rule to this end. Every browser has a different policy for managing cookie settings. The browser’s policy is described in the Help menu of every browser and explains how you can change your cookie settings. To find out how to change the settings in your browser or how to reject the usage of cookies, see the links below:

 

Internet Explorer™: https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies

Safari™: https://support.apple.com/en-gb/guide/safari/sfri11471/mac

Chrome™: https://support.google.com/chrome/answer/95647?hl=en&hlrm=en

Firefox™: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences

Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html

 

Please note that disabling cookies may limit your access to some features of our website.

 

Use of Google (Universal) Analytics for web analytics

For the purpose of website analytics, this website uses Google (Universal) Analytics, a web analytics service provided by Google LLC (www.google.com). This serves the protection of our legitimate interests in the optimised presentation of our offer according to Art. 6 (1) 1 lit. f GDPR. These interests are overriding in the process of balancing interests. Google (Universal) Analytics uses methods, such as cookies, that enable an analysis of your use of the website. The information collected automatically by cookies about your use of this website is, as a rule, transmitted to and stored on a Google server in the United States. At the same time, since IP anonymisation is enabled on this website, the IP address will be shortened before being transmitted within the area of member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be sent to a Google server in the USA and shortened there. Generally, Google does not associate the anonymised IP address, transmitted from your browser through Google Analytics, with any other data held by Google.

Google LLC is headquartered in the USA and is certified to the EU-US-Privacy Shield. You can see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You may prevent the data generated by cookies and related to your use of the website (incl. your IP address) from being recorded and processed by Google by downloading and installing the browser plugin available through the following link: https://tools.google.com/dlpage/gaoptout?hl=en-GB

Alternatively, you may click  this link , to prevent Google Analytics from recording your data on this website in the future. In this process, an opt-out cookie will be stored on your end-user device. If you clear your cookies, you will have to click the link again.

 

7. Advertisement for marketing purposes

Google AdWords remarketing

We use Google AdWords to advertise our website in Google search results and on third-party websites. For this purpose, when you visit our website, Google’s so-called remarketing cookie is set on your browser,  allowing the automatic display of interest-based advertising using a pseudonymous cookie ID and information about your website visits. This serves the protection of our legitimate interests in the optimal marketing of our website according to Art. 6 (1) 1 lit. f GDPR. These interests are overriding in the process of balancing interests.

Any data processing that goes beyond that scope takes place only if you have allowed Google to associate your web and app browsing history with your Google account and to use information from your Google account to personalise ads that you see across the web. If, in such a case, you visit our website while being signed in to Google, Google will use your data together with Google Analytics data to build and define audience lists for cross-device remarketing. For this purpose, Google will temporarily join your data with Google Analytics data to build audiences.

Google AdWords remarketing is offered by Google LLC (www.google.com). Google LLC is headquartered in the USA und and is certified to the EU-US-Privacy Shield. You can see the up-to-date certificate here. Based on this agreement between the USA and the European Commission, the latter has recognised entities certified to the Privacy Shield as those ensuring an adequate level of data protection.

You can disable the remarketing cookie via this link. In addition, you can obtain information about the setting of cookies from the Digital Advertising Alliance and adjust the settings of your browser accordingly.

 

Google Conversion Tracking

As part of Google AdWords, we use the so-called conversion tracking. If you click on an ad served by Google, a cookie will be set for conversion tracking. Cookies are small text files that the Internet browser stores on the user's computer. These cookies lose their validity after 30 days and are not used for the personal identification of the users. If the user visits certain pages of this website and the cookie has not expired yet, Google and myRobotcenter can recognise that the user clicked on the ad and was redirected to this page. You can configure your browser so that you will be informed about the setting of cookies and allow cookies only in individual cases, exclude the acceptance of cookies for certain cases or in general, and enable the automatic deletion of cookies when closing the browser. Disabling cookies may limit the functionality of this website. Each Google AdWords customer receives a different cookie. The cookies cannot be tracked through the websites of advertisers. The information gathered using the conversion cookie is used to generate conversion statistics for AdWords advertisers who have opted for conversion tracking. Customers are told the total number of users who clicked on their ad and were redirected to a conversion tracking tag page. However, they do not receive information that personally identifies users.

For more information about Google AdWords and Google Conversion Tracking, see the Google Privacy Policy.

 

Right to object

Although we have legitimate interests in using and storing "conversion cookies", we offer the option to opt out of this. If you do not want to participate in tracking, you can opt out by in turn opting out of the Google Conversion Tracking cookie through your Internet browser under User Preferences. You will not be included in the conversion tracking statistics. The storage of "conversion cookies" is based on Art.  6 (1) lit. f GDPR. We have a legitimate interest in analysing user behaviour in order to optimise both our website and our advertising.

 

Facebook remarketing / retargeting

There are remarketing tags  on our pages which link to and are integrated with the social network website, Facebook, 1601 South California Avenue, Palo Alto, CA 94304, USA. When you visit our pages, a direct connection is made between your browser and the Facebook server via the remarketing tags (Facebook Pixel). Through this process Facebook obtains information about the pages you have visited with your IP address. In this way Facebook can match your visit to our pages to your user account. We can use the information obtained in this way for the display of Facebook ads. Please note that we, as the host of these pages, have no knowledge of the content of the data transmitted or the usage thereof by Facebook. Further information can be found in Facebook’s data protection statement. If you do not want your data to be collected via Custom Audience, you can deactivate Custom Audiences here.

To prevent Facebook from assigning collected data to your user account on Facebook, please log out from Facebook before visiting our website. You can also completely prevent the Facebook plugins from loading by using add-ons to your browser, e.g. with the script blocker ‘NoScript’.

With the help of the remarketing tag (Facebook Pixel), Facebook is able to designate you, as a visitor of our online offer, as a target group for the display of advertisements (so-called "Facebook Ads"). Accordingly, we use the Facebook Pixel to display the Facebook Ads we have been sent only to those Facebook users who have shown an interest in our online offer or who have certain features (e.g. interests in certain topics or products visited by them) Web pages determined, which we transmit to Facebook (so-called "Custom Audiences"). With the help of the Facebook Pixel, we also want to make sure that our Facebook ads are in line with the potential interest of users and are not annoying. With the help of the Facebook Pixel, we can continue to understand the effectiveness of the Facebook ads for statistical and market research purposes, in which we see whether users were redirected to our website after clicking on a Facebook ad (so-called "conversion").

Facebook is certified under the Privacy Shield Agreement, which provides a guarantee to comply with European data protection law.

 

Right to object:

While we have legitimate interests in using the Facebook Pixel and storing "conversion cookies", we offer the option to opt out of this. You may object to the capture by the Facebook Pixel and use of your data to display Facebook Ads. To set which types of ads you see within Facebook, you can go to the page set up by Facebook and follow the instructions on the usage-based advertising settings. The settings are platform independent, which means they are adopted for all devices, such as desktop computers or mobile devices. You may also object to the use of cookies for metering and promotional purposes, via the opt-out page of the Network Advertising Initiative, and additionally via the US website aboutads.info or the European website youronlinechoices.com. If you do not want Facebook to collect data via Custom Audience, you can deactivate Custom Audiences here.

The use of Facebook Pixel as well as the storage of "conversion cookies" is based on Art. 6 (1) 1 lit. a GDPR. We have a legitimate interest in analysing user behaviour in order to optimise both our website and our advertising.

 

8. Usage of social media

Customer correspondence via social media

For the efficient processing of our social media channels, we use the facelift cloud. The provider is the Facelift Brand Building Technologies GmbH, Gerhofstrasse 19, 20354 Hamburg.

 

Order data processing contract:

We have a data processing contract with Facelift Brand Building Technologies GmbH in which we commit facelift to protect the data of our customers and not pass them on to third parties.

The basis for data processing is Art. 6 (1) 1 lit. a GDPR. We have a legitimate interest in analysing user behaviour and efficient communication to optimise our social media communications, customer service, and advertising.

 

Instagram

Within our online offering, features and content of the Instagram service offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA, may be incorporated. For this, e.g. content such as pictures, videos or texts and buttons belong to which you can announce your favour regarding content, subscribe to the authors of the content or our contributions. If you are a member of the platform Instagram, Instagram can assign the content and functions named above to your profiles.

 

Privacy policy of Instagram

For more information on how to handle user data on Instagram, see the Instagram Privacy Policy.

The use of Instagram is in the interest of attractively presenting our online offers and facilitating the location of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) 1 lit. a GDPR.

 

Google Maps

We include maps from the Google Maps service provided by Google LLC, 1600 Amphitheater Parkway, Mountain View, CA 94043, USA. The processed data may include, in particular, users' IP addresses and location data, which, however, are not collected without their consent (usually as part of the settings on the mobile device). The data can be processed in the USA.

 

Google Privacy Policy

For more information on the handling of user data, please refer to the Google Privacy Policy.

 

Right to object to data collection

You can prevent Google from collecting your information by clicking on the link and opting out.

The use of Google Maps is in the interest of attractively presenting our online offers and facilitating the location of the places we have indicated on the website. This constitutes a legitimate interest within the meaning of Art. 6 (1) 1 lit. a GDPR.

 

9. Sending rating reminders by email

Rating reminder by Trusted Shops

If, when or after placing your order, you have given us your express consent to do so, in accordance with Art. 6 (1) 1 lit. a GDPR, we will disclose your email address to Trusted Shops GmbH, Subbelrather Str. 15c, 50823 Cologne, Germany (www.trustedshops.com), so that they can email you a rating reminder.

You may revoke your consent at any time by sending a message to the contact option specified below or directly to Trusted Shops.

 

10. Contact options and your rights

You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing of, enable the portability of, or delete those data.

If you have any questions about how we collect, process or use your personal data, wish to enquire about, correct, restrict or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact information provided on our site.

You may also submit a complaint to the responsible data protection supervisory authority.

 

Right to object

We process personal data as described above to protect our legitimate interests, which are overriding in the process of balancing of interests. You have the right to object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.

After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.

This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.

 

Correct as of: 24/05/2018