Robosnail repair service
Our home brand Aquagenesis sets high standards when it comes to the quality and longevity of devices and repairs. Notwithstanding our best efforts to provide a solution that will meet with your full satisfaction, unfortunately problems do arise on occasion. Solutions can often be found with the help of useful tips and error descriptions in the manual of your Robosnail. It is often the case that problems and questions can easily and rapidly be solved over the phone.
In-house repair and service centre
Should you need a repair our skilled team in the Service and Repair Department will be happy to help. Please get in touch with our Service-Team by email and attach a detailed error description.
Collection by GLS
In the case of a repair we will gladly arrange collection of the broken device. Please keep in mind that collection can take place any time between 8am and 6pm on the designated day.
We would like to point out to you that we will charge a fee of £30.00 for any package that has been sent freight collect.
Please take care when packing the robot carefully to avoid damage.
Estimate of cost for devices nno longer covered by the guarantee:
Is the device no longer covered by guarantee (if it is older than 2 or 5 years respectively, depending on the guarantee), we retain the right to charge a fee to estimate the cost of repair. This amounts to £25.00 and will be charged even when the device cannot or will not be repaired.